Support

We read every message.

Write to support@sleepzly.com. We do not publish a response-time guarantee. Include the device you use and what you expected to happen.

Getting Started

Sleepzly is preparing for release on the Apple App Store and Google Play. There is no public download yet.

When can I download Sleepzly?

Sleepzly is coming soon to the App Store and Google Play. Leave your email on the homepage if you want a launch notification — we will only use it for that update.

What do I need to get started?

A current iPhone or Android phone, and a quiet moment. An account may be required for features such as saved mixes or a subscription. The app will make that clear when you open it.

Is Sleepzly a medical or therapy app?

No. Sleepzly provides relaxation and general wellness experiences. It is not intended to diagnose, treat, cure, or prevent any medical condition. For a medical concern, speak with a qualified healthcare professional.

Audio & Playback

Most listening issues start with the phone: volume, silent mode, or another app holding the speaker.

Why is the sound quiet or uneven?

Check the phone volume, the silent switch, and any mixer levels inside Sleepzly. Headphones and speakers will sound different by design. A level that feels right on a bedside speaker may need to come down with earbuds.

Can I play more than one sound?

Yes. The mixer is built so sounds can sit together: rain with a fire, wind with a train, brown noise underneath. You set the balance.

Will sounds be available offline?

Some sounds are ready in the app. Others stream when you have a connection. Sleepzly shows what is available on the device and what needs a network.

Is there audio for babies and naps?

Yes. Baby Sleep is a 19-sound collection of gentle nursery, lullaby, stroller, car, and womb-inspired audio that caregivers can use during naps or bedtime. It is relaxing content, not safe-sleep guidance, and it does not treat infant sleep problems or replace pediatric advice.

Sleep Worlds

Sleep Worlds are immersive environments. They are places to listen from, not playlists with a theme on top.

What is a Sleep World?

A Sleep World is a curated nighttime environment, such as a Nordic cabin, a rainy library, or a sleeper train — not a single sound loop with a theme on top. The worlds in the current library, including Cozy Nursery and Rainy Nursery, are Premium.

Can I change the sound inside a world?

You will be able to keep a world as it was designed, or blend additional mixer sounds when you want the room to shift. The controls will live with the world, not in a separate utility page.

Premium & Billing

Prices are not published yet. Nothing on this website is a checkout.

What will Premium cost?

Pricing coming soon. Durations and prices will be shown in the app before you confirm a purchase. This website will not take payment.

How do I cancel?

If you subscribe through Apple or Google, cancellation happens in that store’s subscription settings. Removing the app does not cancel a subscription. Sleepzly does not promise a response-time for billing questions, but you can write to support@sleepzly.com and we will help you find the right path.

What does Premium include?

Premium is planned to include the full Sleep Worlds library, an expanded sound library, premium guided experiences, personalization features, saved mixes, and advanced sleep insights. Exact inclusions will be listed in the app before you subscribe.

Account

Account features depend on what you use. You can always write to us about yours.

Do I need an account?

Some listening may be available without one. Saving a mix, keeping a routine, or starting a subscription may require an account. The app will ask only when that feature needs it.

How do I delete my account?

In Sleepzly, go to Settings → Privacy & Data → Delete my data, confirm, and type DELETE. That deletes your Firebase account and associated Sleepzly-held cloud data when the request succeeds, then clears local app data. You can also request deletion at support@sleepzly.com or read sleepzly.com/delete-account. We may need to confirm that an email request is yours. Purchase records may remain with Apple, Google, or other providers.

I forgot my sign-in.

Use the recovery option on the sign-in screen once the app is available. If that does not work, email support@sleepzly.com from the address you used and describe what you see.

Privacy

The Privacy Policy is the full document. These answers are the short version.

What information might Sleepzly collect?

Depending on the features you use, that can include account details, app usage, sleep or wellness information you choose to provide, and ordinary device or technical data. The website uses Google Analytics 4 for aggregate marketing measurement (not advertising). See the Privacy Policy for details.

Do you sell personal information?

No. We do not sell personal information, and we do not use it for third-party advertising. Read the Privacy Policy for how information may be used and shared with service providers.

Troubleshooting

Try the simple checks first. If the app still misbehaves, write to us with the device and what you expected to happen.

The app will not open or keeps closing.

Install the current version from the store once Sleepzly is available, then restart the phone. If it continues, email support@sleepzly.com with the device model, OS version, and a short description of when it closes.

Sound stops when the screen locks.

Background audio depends on the phone’s settings, battery restrictions, and whether another app has taken audio focus. Check that Sleepzly is allowed to play in the background. Behavior can differ between iOS and Android.

Something else is wrong.

Email support@sleepzly.com. Tell us what you were doing, what you expected, and what happened instead. We read every message. We do not publish a response-time guarantee.

Privacy questions also live in the Privacy Policy. Subscription terms will be restated in the app before purchase. Sleepzly is operated by KSF CONSULTING LLC.